🔒 Your Privacy Matters

Privacy Policy

Effective Date: October 2026 • Last Updated: November 2026 • Kedar Flour Mills

01 Commitment to Your Privacy

At Kedar Flour Mills (https://kedarflourmills.com/), we believe honest milling extends to honest customer relationships. We are deeply committed to protecting your personal data, honoring your privacy choices, and maintaining transparency regarding how your information is gathered, utilized, and safeguarded.

This Privacy Policy applies to all individuals accessing our website, purchasing our freshly stone-milled flours and kitchen staples, or interacting with our bespoke grain studio.

02 Information We Collect

To prepare, mill, and deliver fresh flours to your doorstep, we collect only essential information:

Contact & Delivery Details: Your full name, delivery address, apartment/flat number, postal pincode, email address, and mobile/WhatsApp phone number.
Order & Customization Data: Records of items purchased, selected pack weights (e.g., 5 Kg, 10 Kg), specific grain blends customized in the “Make Your Atta™” studio, billing timestamps, and invoice numbers.
Customer Support Records: Text messages, inquiries, order modification requests, or feedback exchanged via WhatsApp, email, or telephone.
Technical & Browsing Data: IP address, device type, browser specifications, pages visited, and session cookies used solely to maintain your shopping cart items.

03 Payment Security & Non-Storage of Financial Data

Your financial security is paramount to us:

100% Encrypted Transactions: All online payments (Credit Card, Debit Card, Net Banking, UPI, and Digital Wallets) are routed through certified, RBI-licensed payment aggregators (such as Razorpay).
PCI-DSS Compliance: Payment gateways adhere strictly to PCI-DSS Level 1 compliance and 256-bit bank-grade TLS/SSL encryption.
Zero Financial Storage: Kedar Flour Mills never sees, records, or stores your credit/debit card numbers, CVV codes, bank login credentials, or UPI MPINs on our servers.

🛡️ Secure Checkout: Every transaction is end-to-end encrypted and verified with two-factor authentication (OTP) through your issuing bank.

04 How We Use Your Information

We use the data collected strictly for operational and customer service purposes:

To coordinate the fresh milling of your grain orders against demand within 24 hours.
To dispatch packages and facilitate accurate doorstep delivery through our delivery fleet or courier partners.
To transmit automated order confirmations, live dispatch notifications, and digital tax invoices via WhatsApp or email.
To address customer service inquiries, custom flour coarseness preferences, or replacement requests.
To comply with legal, tax, accounting, and food safety statutory requirements under Indian law.

05 Zero Data Selling Promise

We never sell, rent, trade, or monetize your personal information to third-party marketing companies, data brokers, or advertising networks. Your data is shared strictly on a need-to-know basis with trusted service providers essential for delivering your order:

Logistics Partners: Local delivery riders and delivery services who require your delivery address and phone number to hand over your fresh flour.
Payment Gateways: Authorized banking channels (Razorpay) to process payments safely.
Transactional Messaging: Official WhatsApp Business API / SMS gateways used exclusively to send your order receipts and delivery updates.

06 Cookies & Tracking Technologies

Our website utilizes minimal essential cookies to guarantee a seamless shopping experience:

Essential Session Cookies: Required to keep track of items in your shopping basket (WooCommerce / ModernCart) as you browse our varieties.
Performance & Security Cookies: Anonymized telemetry to detect security threats, prevent bot traffic, and optimize site loading speed.
You can choose to disable cookies through your personal browser settings; however, doing so may affect the proper functionality of the shopping cart and checkout process.

07 Data Security & Retention

We implement robust physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, or misuse. Customer records are stored on secure servers with restricted administrative access.

We retain your personal data only as long as necessary to fulfill your orders, provide warranty support, resolve disputes, and satisfy statutory tax and GST record-keeping obligations under Indian law.

08 Your Rights & Choices

You have full control over your information:

Access & Review: You can request a summary of the personal data we hold about you.
Rectification: You may update or correct your delivery address or contact number at any time before dispatch.
Deletion: You may request the deletion of your account and customer profile by contacting our support team, subject to statutory tax retention laws.
Opt-Out: You can opt out of promotional messages at any time by replying “STOP” or notifying us on WhatsApp.

09 Grievance Officer & Privacy Desk

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of our Grievance Officer are provided below:

Grievance Officer — Kedar Flour Mills
📍 Address: South Delhi & Gurugram Milling Operations, India
📧 Email: privacy@kedarflourmills.com / care@kedarflourmills.com
💬 WhatsApp Privacy Help: Chat on WhatsApp
🕒 Response Timeline: All privacy grievances are addressed within 48 business hours.